At VFS Global, we are committed to listen and respond to our customers and provide quality customer care.
Your feedback is extremely important to us and helps improve our product and services.
Time taken to respond
Resolution of queries
Professional behaviour of staff
Repeat interaction with the same query
Information details
Others
Time to connect
Adequate information on the service was available
Variety in Services offered to ease my submission.
Ease in Purchase of Service
Value of Money
Consent
By pressing 'Submit' button, I give my consent for my personal information to be used/ disclosed by VFS Global to its authorised employees, business partners and the concerned High Commission/ Consulate/ Embassy, if applicable, to enable VFS Global to look into the feedback/ query raised. I understand that I have the option not to give the above personal information, in which case VFS Global will not be able to register the complaint to further review and respond.
